What is an urgent pain point?

One of my coaching clients asked me that question this afternoon.

Here's how I replied:

If you haven’t been to the dentist in two years, it’s important that you make an appointment and go. But it’s not urgent.

If you get a blinding toothache, it becomes urgent.

If you weigh too much it’s important that you shed a few pounds. But that’s not urgent. When your doctor tells you your blood pressure is way too high, then it becomes urgent.

When a company knows that its home page isn’t expressing its core value proposition very well, it’s important that they fix it. But not urgent.

When their top salesman calls in and says he lost a major prospect because the prospect read the site, but misunderstood the company’s value proposition...it becomes urgent.

In life and business, nothing becomes urgent until we actually feel the pain or fear.